HOW DO I BOOK AN APPOINTMENT?
We highly recommend you book your treatment in advance to secure your preferred day and time. Bookings can be made in person at Carson Aesthetics, over the phone (203)-874-7456, or on our website www.carsonaesthetics.com.
WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?
Being on time for your appointment is important so that you may receive your full service and our other guests are not inconvenienced. Please arrive 15 minutes in advance of your appointment to allow time for you to change, complete our guest Pre-Treatment Form, and relax prior to your service.
WHAT IF I’M RUNNING LATE?
Timing is Everything We ask that you arrive at least 15 minutes before all other services. Please note that treatments must end on time, regardless of their start time. If you arrive later, we will not be able to complete the service or provide a refund.
WHAT’S THE CANCELLATION POLICY?
To ensure all guests of Carson Aesthetics begin their treatment on time and receive the full spa experience, we request that you notify us if you will be unable to make your appointment.
- 24-hour minimum notice is required for the cancellation or rescheduling of any single service.
- 48-hour notice is required for the cancellation of any multiple-service booking or spa package.
- A full-service charge will be incurred for any late cancellations or no-show appointments.
WHAT SHOULD I EXPECT? WHAT’S THE SPA EXPERIENCE LIKE?
For the comfort of all of our clients, we ask that all cell phones should be turned off. Prior to your service, you are required to complete a confidential Guest Pre-Treatment Form to safeguard your well-being and comfort and to allow us to safely deliver our services by minimizing any risk of injury.
HOW DOES YOUR PRICING WORK? IS GRATUITY INCLUDED?
Carson Aesthetics reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask when you book your appointment. Gratuities and tipping are at the discretion of our clients. Gift certificates do not include gratuity unless specifically noted otherwise.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, debit cards, and cash. To secure your appointment, we will request a credit card or gift certificate number; however, you can pay for your services on the day of your appointment with cash, check, credit card, and/or gift certificate.
DO YOU DO GROUP EVENTS OR PARTIES?
Yes, we do! Group events, as well as corporate and leisure events, are available at both our spa location or at an off-site venue of your choosing. Give us a call at 203-874-7546 for more information.
CAN CHILDREN COME TO THE SPA?
Spa services are generally not appropriate for minors. Children under the age of 18 will need a signed waiver and/or accompaniment by a parent or adult guardian for services. Minors are not otherwise permitted in the Spa. Online bookings cannot be made by persons under 18 years of age.
SHOULD I LEAVE MY VALUABLES AT HOME?
Carson Aesthetics is not responsible for the loss or damage of your personal articles or property. We strongly advise that you not bring valuables (such as expensive clothing and jewelry, money, etc.) with you to the Spa. If you choose to bring valuable items with you to the Spa, then you do so at your own risk and you should not leave any such items unattended. We can provide safe deposit boxes for your convenience.
WHAT IF I HAVE A MEDICAL CONDITION OR AM PREGNANT?
We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated. Please advise our professional staff of any allergies or sensitivities or if you are pregnant. Some treatments are not recommended for guests who have certain conditions. For your safety, we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:
- Cardiovascular conditions, including high or low blood pressure
- Swollen or painful lymph nodes
- Undiagnosed skin rash or thrombosis
- New injury of any kind
- Open sores
- Arthritis (osteo- or rheumatoid)
- Diabetes, particularly if the client is experiencing foot problems
- Blood Disorder and Disease
HOW DO GIFT CARDS AND GIFT CERTIFICATES WORK?
We sell both gift cards and gift certificates (“gift certificates”). Gift certificates can be used as tender at checkout. Carson Aesthetics is not responsible for lost gift certificates. Gift certificates are not transferable or redeemable for cash or credit, except where required by law. Gift certificates cannot be used towards Series purchases. To provide maximum protection to the purchaser, our gift certificates become active 24 hours after purchase. Gift certificates will be honored at our locations. Packages may only be used by one guest. Any changes or substitutions will forfeit any discounted prices. Gift certificates convert to their original purchase dollar value when:
- Redemption occurs after December 31 of the year following purchase year.
- Redemption occurs and designated service is not available.
- Redemption in full of Spa Package does not occur in a single visit.
- Redeemed for any services other than those which are listed on the gift certificate.